Accessibility Statement

Mercer Fuels is committed to making our website accessible and useful for everyone, including people who use assistive technologies or need alternative ways to access information.

We treat accessibility as an ongoing part of caring for our neighbors. We continue to look for ways to improve the experience of using our website and welcome feedback when something creates a barrier.

We aim for our website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. This is a goal and an ongoing effort, not a claim of conformance or certification. Known barriers and checks still to be completed are described below.

As part of our ongoing work, we aim to:

• Use semantic HTML to give pages a clear structure.
• Support navigation and interactive features with a keyboard.
• Provide meaningful alternative text for images where it helps explain their purpose.
• Use readable text and color contrast that follows our brand palette.
• Keep improving the clarity and usability of page content and controls.

An October 2026 review of the development version covered public pages, including campaign pages, using automated checks at desktop and phone sizes and representative keyboard and layout checks. Staff tools were excluded. This does not establish that the published website or every interaction meets WCAG. Actual screen-reader testing and a full review of hosted forms are still needed.

Known areas needing further work include consistent shortcuts and landmarks for reaching the main content, text contrast, and content or controls that may be obscured by the cookie notice on small screens. Automated checks do not find every barrier.

Online ordering, bill payment, furnace-cleaning requests, and some other parts of the website use third-party embedded forms provided by Jotform. We may not be able to fully control or correct their keyboard behavior, screen-reader announcements, or other accessibility features.

If you have difficulty using an embedded form or any other part of the website, please contact us. We will do our best to provide the information or assistance you need through another available method.

Please tell us if you have an accessibility question, need help accessing information, or would like to report a barrier. When you contact us, it is helpful to include the page you were visiting and a description of the difficulty, but please do not include sensitive personal information.

• Email: contact@mercerfuels.com
• Sydney: 902-539-4242
• Glace Bay: 902-849-2677

We appreciate your feedback and will consider it as we continue to improve the accessibility of our website.