Privacy Policy
How we handle information from our website
MERCER FUELS LIMITED - PRIVACY POLICY
Last updated: September 26, 2026
1. Overview
Mercer Fuels Limited collects information you submit through this website and some technical and usage information about how the website is used. We use this information to respond to requests, provide and manage our services, run the website, and understand how visitors use it.
This policy describes the website practices we have verified. It does not describe every practice of an independent service when you leave our website or use a service hosted by that provider.
If you have questions about this policy or your information, please contact us using the details in section 8.
2. Information We Collect
Information submitted through Mercer Fuels forms
When you use a form hosted by Mercer Fuels, we collect the information needed for the request. Depending on the form, this can include your name, email address, phone number, address, account or delivery details, requested service, order details, budget or heating-cost information, and any message or other information you choose to provide.
Credit application information
A credit application may ask for contact, address, employment, income, housing, and consent information so our team can review the application. Date of birth and social insurance number fields are handled differently: the website intentionally does not save those fields in its application database.
JotForm-hosted forms
Some forms, including online order and bill payment forms, are hosted by JotForm. Information entered into those form fields is submitted to JotForm, not to a Mercer Fuels form field on this website. The categories of information depend on the form, and can include contact, service, order, referral, or payment information. Please review the information presented with the form before submitting it.
Technical and usage information
We collect some technical and usage information from the website. This includes your analytics cookie choice stored in your browser and, when you allow analytics, page addresses, page titles, button clicks, form activity, phone or email link clicks, campaign parameters, and related device or browser visit information. When your browser requests this website or an embedded feature, the website or that feature provider may also receive ordinary technical request data such as an IP address, browser or device information, requested resource, and referrer information.
3. Why We Use Information
We use submitted information to respond to you, arrange requested services, process and manage orders or applications, and communicate about the request you made.
We use technical and usage information to operate the website, understand which pages and features are useful, diagnose website issues, and improve the visitor experience.
We use operational records to run our internal processes. We may also display public reviews that we obtain from external review platforms.
4. Third-Party Services and Information Sharing
We use the services below to support the website and our operations. A service may receive information directly from your browser when its content loads, receive information you submit through a form, or receive operational information from Mercer Fuels.
Google Analytics
Google Analytics measures website use only after you accept analytics cookies. When enabled, it receives analytics events such as page views, page details, clicks, form activity, and campaign information so we can understand website use.
Google Fonts
Google Fonts supplies the typeface used on the website. When the font files load, your browser makes requests to Google that may include ordinary technical request data.
YouTube
YouTube provides embedded videos on our automatic delivery, furnace insurance, and equal monthly payment pages. Loading or playing these videos sends browser requests to YouTube and may involve the technical data associated with those requests.
JotForm
JotForm hosts selected customer, service, order, and payment forms. JotForm receives the information entered into its hosted form fields and the technical request data needed to display those forms.
Zapier
Zapier sends certain Mercer Fuels form submissions to our operational workflows. Depending on the request, this can include contact information, address, requested service, form details, and submission time.
Neon and Replit
Neon provides the database used by the website for Mercer Fuels records, such as submitted form and application information. Replit supports the application environment used to run and maintain this website. These services may process information handled by the website as part of those roles.
Google Drive and Google Sheets
Mercer Fuels staff use Google Drive and Google Sheets for operational spreadsheet work. When staff upload or process operational spreadsheets through our staff tools, spreadsheet files and their contents may be read from Google Drive and written to Google Sheets.
Google Places and Facebook review syncing
We may obtain public review data from Google Places and Facebook to manage or display reviews. This can include the reviewer's displayed name, review text or recommendation, rating, and publication time. This is review information made available through those platforms, not information submitted through a Mercer Fuels website form.
Remote website asset host
We use headless.cbisland.com to supply some website images. When an image from that host loads, your browser sends the ordinary technical request data needed to retrieve it.
5. Cookies and Website Analytics
We ask for your permission before enabling Google Analytics. If you accept, Google Analytics uses cookies and the website sends the analytics events described above. If you decline, Google Analytics stays off and analytics cookies are not set by this website.
Declining analytics does not stop every third-party request. Independently loaded features, such as JotForm forms, YouTube video, Google Fonts, and images from our remote asset host, can still receive browser request data when they load.
Your choice is saved in your browser. You can change it at any time with the button below. Clearing this website's browser data will also reset the choice.
6. Protecting Information
Access to Mercer Fuels records in the website's staff tools is limited to authorized administrators. We use the services described above to store and process information needed to operate the website and respond to requests.
Please do not include information in a website form unless that form asks for it. For payment and other sensitive requests, use the designated form or contact Mercer Fuels directly if you have questions.
7. Access, Corrections, and Policy Updates
You may contact us to ask about the personal information you have submitted to Mercer Fuels or to request a correction. We may need information from you to locate the relevant record and respond to the request.
We may update this policy when our website practices change. The date at the top of this page shows when it was last updated.
8. Contact Information
For questions, comments, or requests related to this Privacy Policy, please contact us at:
- Email: contact@mercerfuels.com
- Sydney: 902-539-4242
- Glace Bay: 902-849-2677