Terms of Use

The information that follows comprises the terms of use of the Mercer Fuels Limited ("Mercer Fuels") website: mercerfuels.com. Please read carefully as your access and use of our website are subject to these terms and conditions.

Should you not agree with any of the terms herein, please do not access or use our website; otherwise, your use and access signal your acceptance of these terms. Should you have any questions concerning the terms herein, please contact us directly via email or phone (see section 10 below).

This website is not intended for use by individuals who are under the age of 19. Use of this website is void where prohibited by law.

For your convenience, we provide a range of information on our website. While we strive to ensure accuracy and reliability, we cannot guarantee that all information provided therein is accurate, complete or current at the time of your use/access.

Further, information on our website does not constitute legal, financial and/or insurance advice. You are relying on this information at your own risk. From time to time, information on our website, such as prices and policy terms and conditions among other matters, may change without prior notice.

Please contact us directly for the latest information regarding our products and services (see section 10 below).

Mercer Fuels and its third party suppliers, service providers and contractors are not liable for any damages whatsoever suffered, either directly or indirectly, as a result of your ability or inability to use our website and access the content therein.

It is your responsibility to ensure that you have provided Mercer Fuels with the correct account, online order and/or service/delivery address information when using our website. Mercer Fuels and its third party suppliers, service providers and contractors are not liable for any damage whatsoever suffered that is related to your provision of incorrect information via our website.

Our products and services are only available in parts of Cape Breton County, Nova Scotia. It is important to recognize that additional terms and conditions apply to purchases of products and services available on our website.

Please contact us if you are uncertain about availability in your area (see section 10 below).

Any hyperlinks on our website are provided therein for your convenience only. This does not imply an endorsement thereof or an affiliation therewith. Mercer Fuels has no control over the content provided by any linked/third party site as each remains the sole responsibility of its owner/operator.

While Mercer Fuels makes reasonable efforts to ensure that our website is free from viruses and malware, we cannot guarantee it. Should you encounter such an issue while accessing our site, you remain responsible for any costs associated with related service or repairs.

Mercer's, Mercer Fuels, mercerfuels.com, and related words and logos, as well as the names of other products or services of Mercer Fuels, are trade names, trade-marks or registered trade-marks of Mercer Fuels Limited.

The names of other companies, products or services described on our website may similarly be subject to trade-mark protection. Any unauthorized use of these trade names or trade-marks is strictly prohibited.

All contents of this website are Copyright © 2026, Mercer Fuels or its licensors. All rights reserved.

Our Privacy Policy explains how Mercer Fuels handles information. Using this website or accepting these Terms of Use does not by itself give explicit consent to receive promotional text messages or to enable Meta advertising measurement. Optional website tracking is controlled through the cookie notice and the choices described in our Privacy Policy.

Information submitted through a form is handled as described in the Privacy Policy and the information presented with that form. Mercer Fuels uses ClickSend for text messages: periodic weather warnings, Check Tank Reminders during winter, annual furnace cleaning reminders, a one-time Refer A Friend reminder, and infrequent periodic offers. A welcome text is sent within one week of submitting the signup form and offers an opportunity to unsubscribe. Message frequency varies with these purposes and seasons. Reply STOP to immediately block all Mercer Fuels text messages, including reminders, offers and queued messages. We monitor incoming texts; you can reply to a message for help. Mercer Fuels does not charge customers for these texts, but your mobile provider may charge you. This is also stated in our welcome message. A number that has opted out must not be added back through a later import. If you deliberately wish to subscribe again, contact Mercer Fuels; we must contact ClickSend to arrange this. Our mailing address is Mercer Fuels LTD, PO Box 742, Sydney NS B1P 6H7. These text messages are separate from Quick Order Chrome notifications. General terms acceptance and the welcome unsubscribe opportunity do not by themselves establish explicit promotional SMS consent.

The laws of the Province of Nova Scotia, along with applicable federal laws of Canada, govern our provision of this website and its contents, as well as your use of the website and its contents.

The courts of the Province of Nova Scotia will maintain non-exclusive jurisdiction over any legal disputes relating to this website.

Should you have any questions, comments or feedback in relation to this website and your use thereof, including the terms described herein, please contact us at:

• Email: contact@mercerfuels.com
• Sydney: 902-539-4242
• Glace Bay: 902-849-2677